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In addition to the Limited Warranty, your Buffalo product also comes with complimentary US-based technical support to assist with the setup of your unit or to help you with any warranty issues you may have, either via phone, email or live chat. Depending on your product, you can contact our team via phone for the initial setup of your product, and then via email or live chat for the remainder of your product’s warranty.
For purposes of Buffalo Support, 'best effort' is defined as providing minimum basic support without any guarantee of issue resolution or service speed.
Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for the entirety of the 3 year warranty via phone, chat, or email (or 5 years for enhanced warranty entitled units).
Support Setup assistance will be provided for the following features (Please note that some features may not be available on all models):
Integration with 3rd party products and advanced configuration of NovaStor will be supported on a ‘best effort’ basis only.
Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for 1 year from purchase via phone or via email and chat for the entirety of the warranty period.
Support Setup assistance will be provided for the following features:
In addition, guided setup articles and resources are available for:
Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.
Configuration of 3rd party products, configuration of added roles, and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.
Installation and configuration support for LinkStation models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.
Installation and configuration support for DriveStation, MiniStation and MediaStation models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.
Installation and configuration support for Airstation Router and Wireless Client models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.
Open Source DD-WRT Routers are factory pre-loaded with the open source operating system, DD-WRT. All development, firmware updates, technical and configuration support will be provided by DD-WRT and the DD-WRT community. Buffalo Americas provides a limited hardware warranty that covers malfunctioning hardware. Hardware warranty support is available for 90 days from purchase via phone or via email for the entirety of the warranty period.
Installation and configuration support for Buffalo Switches will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.
Buffalo Smart Switches ship with an advanced feature set that is not supported by the Technical Support team. If you require professional advanced networking design assistance, Buffalo can help you contact a Buffalo partner.
Other legacy devices that do not fit into these categories will be supported by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.
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